TAS-branded hardware,
in plain terms.
Our amplifiers, processors and loudspeakers are built to our specification and carry our name — and the warranty behind them is ours to honour, not a distributor's to dodge. Every unit ships with its own measurements, a warranty in writing, and a plan for the day something fails. Here's all of it, plain enough to read aloud to whoever keeps your books.
In writing. Per unit.
Two years, per unit, in writing — on everything that ships under the TAS name: loudspeakers, amplifiers, DSP processors, screens and projectors. Third-party hardware carries its maker's warranty, passed through to you — TP-Link networking runs three years, access points five.
The certificate carries the serial number of the box, not the name of the project — because a "per project" warranty is a warranty on the contractor's mood, and a serial number on a signed certificate is something you can hold us to years later, whoever owns the venue by then.
Covered: the hardware TAS supplied, per unit, against component and manufacturing failure in normal venue operation. Excluded: physical damage, liquid ingress, power events outside the protection we specified, and third-party modifications. Both lists are printed with the certificate — not discovered at claim time.
Both lists are short and specific on purpose. A warranty that "covers everything" covers nothing you can enforce.
The name on the box is the one that answers for it.
We don't publish the factory's name. TAS hardware is built to our specification, and the brand on the certificate — the one you can hold responsible in Bali, in person — is ours. What you get instead of a factory story is the numbers.
Every product in the TAS line has a datasheet you can read before you spec it — frequency response, THD+N, IP rating, and the actual test protocol, not a marketing average. Ask, and it arrives with the quote.
A brand that hands you per-unit measurements instead of a factory tour is betting everything on the numbers. That's the whole point of this page.
Swap-first.
Hardware fails. What matters is what happens in the hour after. Ours is swap-first:
A replacement unit from our island spare pool is on site within 1–2 days of your message.
We swap it on site. Your venue keeps running; your Saturday night doesn't hear about it.
The failed unit comes back with us. We fix yours on a bench, not above your guests' heads.
The spare pool is real and it's on the island — not a promise to ship one from Jakarta. If you want to see it before you sign, ask.
Measured before it left.
We don't hand you the datasheet average and call it proof. Every amplifier and processor leaves our bench with its own test sheet: serial number, the frequency response and THD+N measured on that exact unit, dated and signed.
Your test sheets come with the handover pack, one per unit.
Even Tannoy won't hand you the measurements of your specific box. We do — because we measured it before it left.
Nothing is locked to us.
The question owners ask quietly, usually after a bad experience: what if you're gone in five years? Fair. Here's the answer, and it's built into the contract, not just this page:
You hold the schematics, configurations and passwords from day one. Not on request — from day one.
The handover pack is itemized and signed for: as-built schematics, configurations, passwords, per-unit test sheets. After any service visit it's updated — documentation that drifts from the install is documentation nobody can use.
Any competent integrator can take the system over from that documentation. Nothing is locked to us.
We'd rather write that sentence down than have you lie awake wondering. A contractor who won't tell you what happens if they vanish is telling you something.