Don't book a visit yet.
Film it.
Thirty seconds of phone video is usually enough for a first read. Send it over, and within 2–3 working days you get our diagnosis in writing — what's likely failing, how urgent it is, and what a fix costs. Venue-down videos get read first. The read is free. It commits you to nothing.
Send 30 seconds of video→Find your symptom. Film it. That's the first step.
A zone went silent. One area dead before service, the rest still playing.
Hum or buzz you can't kill. Under the music, or there with nothing playing.
Crackle or dropouts mid-set. Sound cutting in and out while it runs.
Loud but muddy, harsh at volume. It plays, but it never sounds right.
Uneven zone to zone. One area drowns the next, levels won't sit.
Losing amplifiers. Gear that runs hot, trips, or keeps dying.
Whichever it is, the first move is the same. Thirty seconds of phone video, a written read in 2–3 working days.
Send 30 seconds of video→Here's every way out.
Before you film a second, here is the whole map: every step, every price, every exit. Nothing on this page auto-continues into anything else.
The diagnosis is free. You send video, we send a written read. That's the whole transaction. No visit booked behind your back, no follow-up funnel.
A site visit has a fixed fee — credited in full against the fix if you go ahead, and if the video tells us enough you may never need one. The figure is published once finalized.
You can stop after any step. After the read. After the visit. After the quote. Walking away costs nothing and requires no explanation.
Our notes make sense to your electrician too. Prefer to take our written read and have your own guy do the work? Do exactly that. It's written so he can.
Three shots. No diagnosis required — that's our job.
You don't need to know what a DSP is. You don't need to describe the hum in words. You need a phone and thirty seconds.
Film the problem while it's happening. The buzz, the dropout, the zone that won't wake up. Bad audio on a phone mic is still evidence — we're listening for the pattern, not the fidelity.
One wide shot of your rack. The stack of black boxes, wherever it lives. Whatever's blinking, film it blinking.
Say one line: when it started. After the storm. After the last party. "Honestly, it's always done this." All three are useful answers.
A written read, within 2–3 working days.
Not a phone call, not an opinion, not "we'd have to see it." A document — one you can forward to your partner, file with your invoices, or hand to whoever you trust to sanity-check us. It says three things:
What's likely failing. The probable cause in plain words. And if the video isn't enough to be sure, the read says so honestly — "can't confirm from here" is a diagnosis too, and it's free like the rest.
How urgent it is. Triage, the way an emergency room does it: venue down tonight — front of the queue; degrading — works today, won't next month, book it this week; cosmetic — annoying, not dangerous, whenever suits you.
What a fix costs. A range, in writing, before anyone drives out. It's what jobs like yours have actually cost, not a teaser we double on site. It comes with what moves you inside it, so the figure you sign is no surprise. If the visit finds what the video couldn't show, the revised number comes in writing before any work starts. You can still walk away.
A burned-out restaurant system, rebuilt.
At SILK in Canggu the sound had failed under a power mismatch that took out amps and speakers. TAS.AC kept the loudspeakers that were still good and rebuilt the rest: six zones across eleven lines, calibrated and running since July 2026.
Read the SILK rescue →Asked and answered.
Crackling right now?
Send the video. Worst case: you get a free written read, hand it to your own electrician, and never hear from us again. We can live with that.
Send 30 seconds of video→